Exchange and return
Let's hear it!
Our store and customer service are available Tuesday to Saturday, 11:00–18:00.
Call +31 10 223 05 35 or email info@mascolori.nl.
ON SECOND THOUGHT
Not quite your pair? No problem. You can return your order within 30 days of receiving it.
Return shipping is at your own expense. If we sent you an incorrect or defective item, please contact us so we can put things right.
We include a paper return form with every order. Fill in your name, order number and whether you would like an exchange or a refund. Place it in the shipping box with the shoes and send your parcel to:
Mascolori Store
Nieuwe Binnenweg 116
3015 BE Rotterdam
The Netherlands
You may alternatively request a return online or contact us by email. If the form is missing, include a note with your order number and name or email us; your statutory return rights remain unaffected. You can also drop off the return at our Rotterdam shop.
Refunds: after receiving and processing your return, we will refund the amount due within five days using the original payment method.
Questions about a return? Email info@mascolori.nl.