Below you will find the answers to frequently asked questions from customers. Do you have another question? Then fill in the contact form or send an e-mail to email@example.com.
Let's hear it!
Our customer service is available from
Tuesday to Saturday, 10:00 AM – 6:00 PM and Sunday, 12:00 PM – 5:00 PM
You can also call us on T +31 10 223 05 35
The shoes fit like the European standard.
The length of our belts is measured without the buckle and up to the last hole. To find out what length you need, you should start from your waist size and add approximately 5 cm.
The belts are available in 95 cm, 105 cm and 115 cm as standard. If desired, we can shorten the belt for you. You can indicate in the comments field with your order which length you want to receive.
The cork shoes require good care. We therefore recommend spraying the shoe directly with Jason Markk's Repel spray to protect the shoe against water and dirt from the outside. It is wise to repeat this every month, depending on how often you wear the shoe. To keep the material supple, we recommend greasing the shoes with a little olive oil. Drop some olive oil on a cloth, first test on the inside of the shoe and then gently dab on the shoe itself. Make sure that you only dab on the cork part and not on the fabric. Also keep in mind that the cork will darken a bit, which is why a small test on the inside of the shoe is recommended.
With us, exchange and return are free! If you do not like an item, for whatever reason, you can return it to freepost number: 20225 3020VB Rotterdam. The return period is 100 days. We will refund the money as soon as possible and you can expect this to be returned to your account no later than 5 days after receipt of the return. Please indicate on the enclosed return form whether you want to exchange or whether you want your money back.
Bring the store back, the store address is:
Nieuwe Binnenweg 116
We are sorry that the shoes do not meet your expectations or that you have not received them in good condition. We will solve that! Send an e-mail to firstname.lastname@example.org with a photo of the shoes and a description of the complaint. We will look for a suitable solution and you will hear from us within one working day.
We do everything we can to get your pair of Mascoloris to your feet as soon as possible. Orders leave the store Monday through Friday. If you pass on the desired product before 12:00 on one of these days, you will receive it the next day. If the order has been processed by us, you will receive a track & trace code by e-mail. This allows you to keep track of when our colleague from Post NL is at your door with a colorful Mascolori package.
If your size is not in stock, you can send an e-mail to email@example.com and we will let you know if we have it. can order for you. Products can be sold in the meantime. Models in the online sale are often limited available and can no longer be reordered. Keep a close eye on the webshop and social media for this.
Of course! Every Tuesday to Saturday you are welcome in the Mascolori Store from 10:00 AM to 6:00 PM. Moreover, we are open on Sunday from 12:00 to 17:00! You can also make an appointment for a different fitting moment. You can find us at Nieuwe Binnenweg 116, 3015 BE Rotterdam. Two minutes by car from the A20 Rotterdam-Centrum exit or a ten-minute walk from Rotterdam Central Station. You can park (paid) nearby.
We do not recommend walking through the rain and mud with our shoes (especially those with fabric finishes). Not too crazy use should certainly be possible. Keep the shoes looking good for longer with our recommended care products that you can view here. Click on the heading 'maintenance' of the relevant shoe and specific explanation will be given there. We will of course also advise you in the store when purchasing.
The Mascolori shoe is produced in Portugal and, as we are used to, is of unparalleled quality: High-quality leather, the top layer of which has a refined finish. The lining made of soft and durable leather ensures that the shoe immediately feels smooth and fits the foot like a glove. Together with the sole, walking on these shoes can be compared to walking on clouds.
The material used for the finish of the shoe differs per model and can be found in the description.
The price for a custom-made shoe is 369 euros. For this you get the shoe you've always wanted and that no one else has. If you want more than 5 pairs, it can be considerably cheaper. The costs are partly in the design process. Mail or call us for a personal offer.
Of course it takes time to design the shoe, print the leather and finally make the shoe. Count on 3 months.
Type of leather:
We print the pattern on smooth cow leather and use a sole of leather or rubber. You can also choose the color of the lace. We fine-tune your dream shoe down to the last detail.
The model to be customized is our well-known pointed shoe, both low and half high, and a flat lace-up shoe for the ladies.